TO OUR VALUED GUESTS, (UPDATED 4/4/2022)
We want to share some details that will hopefully answer any questions you may have in light of COVID-19 and your St. John vacation plans, and ease your mind regarding our protocol for keeping our guests and residents safe.
We will continuously update our website with any new information released by our local government, the airlines, and any federally mandated changes that may impact your trip. With all of the misleading and incorrect information being shared on social media, we want to caution our guests to consult only reliable sources, and encourage you to get your information directly from our website, from our Governor’s online press conferences, or reach out to us personally any time with questions or concerns.
ENTRY REQUIREMENTS
USVI Travel Portal website: www.usvitravelportal.com
Non-vaccinated guests: Within FIVE DAYS of the commencement of travel to the US Virgin Islands, every non-vaccinated traveler five years of age and older must be tested and upload a NEGATIVE test result to the USVI Travel Portal website, and receive a green QR code from the USVI Government for approval for entry into the territory. You will not be allowed to enter the USVI without proof of a negative test result, and you may not be allowed to board your plane without proof of the green QR code.
Vaccinated guests: Travelers who have been fully vaccinated (first and second injections) do NOT need to be tested prior to arriving in the US Virgin Islands. Vaccinated travelers must upload proof of vaccination to the travel portal website and receive a green QR code from the USVI Government for approval for entry into the territory.
STEP 1:
Types of acceptable documentation for guests requiring testing:
• COVID-19 molecular (e.g., RT-PCR, viral or nucleic acid amplification) test from a nasal or throat or saliva swab sample taken and NEGATIVE result; OR
• COVID-19 antigen (RAPID) test from a nasal or throat swab sample taken and NEGATIVE result.
OR
• Proof of vaccination (first and second injections)
STEP 2:
Travelers must upload their test results or their vaccination status to the USVI Travel Portal website. Within 24 to 48 hours of submission, you should receive an email from the USVI Government with a green QR code. You must produce this document to airline officials at your departing destination and upon arrival on St. Thomas. Digital (cell phone) or printed documents are acceptable.
TESTING TIME FRAME: You must be tested no earlier than 5 days prior to the commencement of travel to the USVI. For example, if you arrive on St. Thomas on a Saturday, you can begin testing on Monday of that week. We highly recommend getting tested on the first possible day or shortly thereafter, as it sometimes takes up to 48 hours to receive your travel confirmation email. Be sure to check your junk/spam folder regularly.
MASKS
Masks are no longer required throughout the territory with the exception of the airport, ferry dock and while a passenger on the ferry, and all medical facilities.
REVISED CANCELLATION POLICY
Our guests will receive a 100% credit if your trip is cancelled due to a governmental shutdown of the US Virgin Islands that encompasses your dates. Contact us if you have questions or concerns about the impacts of the pandemic on your vacation.
WHAT TO PACK
You will need to pack a mask to wear upon your arrival at the Cyril King Airport on St. Thomas, at our ferry docks and while a passenger on the ferry, and in our medical facilities if you should need medical assistance.
GREETINGS
For our first-time guests, a member of our Greeter Staff will meet you at the dock or rental car agency and accompany you to your villa. For our repeat guests, you have the option to go to the villa on your own. If you prefer to be met by one of our greeters, we are happy to accommodate.
VILLAS
Our staff is taking all necessary measures as set forth by the CDC to ensure the safety of our guests. Closely following and adhering to the CDC guidelines, our Housekeeping Manager has incorporated these processes into our already stellar cleaning routine, and continuously updates the staff regarding most effective sterilization and deep cleaning methods and products. In addition to our usual pristine deep cleaning routine after each check-out, we also sanitize all light and fan switches, doorknobs, drawer handles, appliances, television and stereo remote controls, and beach gear. All linens are washed in hot water with bleach. Our staff wears masks at all times while inside the villa.
We are also taking additional steps by removing any non-essential items from the villa, such as kitchen spices and condiments left by previous guests and providing alcohol sprays and other cleaning products for guests to assist in their own cleaning.
An electronic version of our informational House Instructions Binder is available via email upon request for those who prefer not to use the hard copy in the villa.
WHAT TO EXPECT WHEN YOU ARRIVE ON ISLAND
TAXIS
Our public taxis are currently running at full capacity on St. Thomas and St. John. If you would like a referral for a private taxi, please let us know.
FERRIES
The public passenger ferries are running on their regular schedule. Passengers are currently required to wear face masks and practice social distancing from other passengers.
As an alternative to the public passenger ferry, please contact us for information regarding private water taxi transportation between Red Hook or Crowne Bay on St. Thomas to the St. John National Park dock in Cruz Bay.
The car barges are currently running on their regular schedule. As always, we highly recommend renting your car on St. John to avoid any potential (and sometimes frequent) delays with the barge.
RENTAL CARS
Our preferred companies have assured us that they are taking all required measures to deep clean and disinfect their vehicles after each rental. For rental car company recommendations, please contact our office.
MARKETS
While all of our markets are currently open, we highly encourage our guests to take advantage of villa provisioning services.
We also work closely with some of the highest rated private chefs on island for in-villa chef prepared meals, and meal drop-off service. Please contact us if you would like more information.
RESTAURANTS
All of our restaurants are currently open. We highly encourage that you make reservations for the fine dining options, as they often book up several weeks in advance.
BEACHES All of our beaches are open without restriction.
SHOPS
All of our shops are currently open.
CHARTERS
While the US Virgin Islands waters are open for travel, the British Virgin Islands remains closed for private charters, including Jost Van Dyke, Tortola, and Virgin Gorda. However, with all the local islands and various bays surrounding St. John, there is still plenty to see and do on a day-charter, and we highly recommend that you book at least one while you are here. If you would like more information about our various charters, please contact us.
We will continue to keep you updated as new information is released. If you have any questions, or if you would like to book any of the services described above, please feel free to contact Jared or Keri!
Jared Warren, Broker/Owner
JARED@STJOHNHOMESANDVILLAS.COM
(340) 626-8229
Keri LaMar, Experience Designer
KERI@STJOHNHOMESANDVILLAS.COM
(657) 566-1336